Privacy policy

At Pro Insulation and Fence, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services:

1. Personal Information You Provide
When you place an order, contact us, or create an account, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

2. Automatically Collected Information
When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on pages

  • Referring website or search terms

  • Cookies and similar tracking technologies

3. Order and Transaction Information
We collect details related to purchases, including:

  • Products purchased (such as fencing, fence panels, fence posts, garden trellises, and outdoor planters)

  • Order history

  • Shipping preferences

  • Delivery status and tracking data

How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders

  • To provide shipping confirmations and tracking updates

  • To communicate with you regarding orders, inquiries, or customer support

  • To improve website functionality, product offerings, and customer experience

  • To detect and prevent fraud or unauthorized transactions

  • To comply with applicable legal obligations

Sharing of Information

We value your privacy and do not sell your personal information.

We may share your information only in the following situations:

  • With payment processors to securely handle transactions

  • With shipping and logistics providers to deliver your orders

  • With website hosting, analytics, and IT service providers

  • If required by law, regulation, or legal process

  • To protect our rights, property, or safety, or that of our customers

All third-party providers are required to maintain confidentiality and use your data only for the services they provide to us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve website performance.

Cookies may be used for:

  • Remembering your preferences

  • Improving site navigation and usability

  • Analyzing website traffic and performance

  • Supporting secure checkout processes

You can disable cookies in your browser settings, but some features of the site may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access the personal data we hold about you

  • The right to correct inaccurate or incomplete information

  • The right to request deletion of your data (subject to legal obligations)

  • The right to opt out of marketing communications

  • The right to request a copy of your data

To exercise these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our updates, we may send you promotional emails about new products, special offers, or updates related to fencing materials, outdoor structures, and garden products.

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Third-Party Services

Our website may integrate third-party services such as:

  • Payment processors

  • Shipping carriers

  • Analytics tools

  • Advertising platforms

These third parties have their own privacy policies, and we encourage you to review them.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.

International Users

If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you may contact us:

Pro Insulation and Fence
Website: proinsulationandfence.com
Email: info@proinsulationandfence.com
Address: 5142 Lake Shore Dr, Wichita Falls, TX 76310-3704, United States
Phone: +1 (940) 882-9476